Guest experience is our top priority. When scheduling your service, we require a credit card to reserve your appointment.
If you need to cancel or reschedule, we kindly ask that you give us 24 hour notice. Please understand our need for this policy as other guests can be impacted by missed
appointments. If you cancel with less than 24 hour notice or do not show for your appointment your card will be charged 50% of the scheduled appointment.
Life happens – we get that. We simply ask that you notify us if you’re going to be late for your appointment. To ensure that each guest receives the best service,
please be aware that if you’re more than 15 minutes late, we may have to reschedule your service.
We want you to be happy! We accept returns on our products within 14 days of purchase date for merchandise credit. We are unable to accept returns without a receipt.
We suggest that you experience personal care products prior to purchasing. We do not provide cash refunds on products, services or gift cards.
If for some reason we do not meet your service needs, we invite you to return within 14 days. We’ll work with you to create a look in which you are completely satisfied.
Cell Phone Policy:
To ensure our guests have a relaxing experience, we ask that you please silence your mobile device. If you need to take a call, we kindly ask you to step outside.