Bambu Salon Policies

Cancellation Policy:

We require a credit card on file for all clients. Your card will not be charged at the time of booking. If you do not show or fail your appointment your card will be charged at that time. If you need to reschedule your appointment, we require a 48 hour notice. In the event that you would need to reschedule, cancel or alter your appointment in any way after the 48 hour mark has passed, you will be charged 50% of your scheduled service cost. This policy is set in place to honor the time of our stylists

Late Policy:

Please be aware if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled for and a cancellation fee will apply. As an appointment based business, we appreciate your understanding and support of this company policy.

Deposits:

When an appointment is scheduled for you, time is reserved specifically for your hair and services requested. Deposits for longer appointments (2 hours or more) will have to put a 50% deposit down for the scheduled appointment time.

Return Policy:

We want you to be happy! We accept returns on our products within 14 days of purchase date for merchandise credit. We are unable to accept returns without a receipt. We suggest that you experience personal care products prior to purchasing. We do not provide cash refunds on products, services or gift cards.  If for some reason we do not meet your service needs, we invite you to return within 14 days. We’ll work with you to create a look in which you are completely satisfied.

Cell Phone Policy:

To ensure our guests have a relaxing experience, we ask that you please silence your mobile device. If you need to take a call, we kindly ask you to step outside.